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Program Sector:
Program Code: 5729 CUISEP Code: 153-000.SP Certification: DVS Status: Program approved in 1999. Number of Credits: 120 credits |
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Program Objectives
To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, manageing access, setting up resource sharing, troubleshooting and computer optimization.
Admission Requirements
To be eligible for admission to the Computing Support program, candidates must meet one of the following requirements:
Persons holding a Secondary School Diploma or its recognized equivalent.
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition of equivalent learning.
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test and the course in language of instruction ENG-3071-3, mathematics MTH-4101-2, or recognition of equivalent learning.
OR
Persons having earned Secondary III credits in language of instruction, second language and mathematics in the programs of study established by the Minister and who will continue their general education courses concurrently with their vocational training in order to obtain the credits they are missing among the following: Secondary IV language of instruction, second language and mathematics in the programs of study established by the Minister.
Functional prerequisites This section lists the examinations or course codes for the current adult general education programs that are required as specific prerequisites in language of instruction and mathematics. The specific prerequisites and successful completion of the general development test (GDT) are functional prerequisites. When a DVS does not require any specific prerequisites in language of instruction or mathematics, a dash ( - ) appears in the corresponding columns.
Functional prerequisites Language of instruction Mathematics Adult Youth Adult Youth 3071-3 406 4101-2 404 Occupations Targeted
2281 Computer and Network Operators and Web Technicians*
2282 User Support Technicians*
6221 Technical Sales Specialists - Wholesale Trade*
* = Link to Emploi-Québec's LMI on lineProgram Contents:
| Code | Statement of the Competency | Hours | Credits |
| 962-012 | Determine their suitability for the occupation and the training process | 30 | 2 |
| 962-025 | Analyze the architecture and operation of computer systems | 75 | 5 |
| 962-038 | Exploit the possibilities of operating systems using older technology | 120 | 8 |
| 962-043 | Apply a problem-solving method | 45 | 3 |
| 962-052 | Research information | 30 | 2 |
| 962-068 | Develop a utility program | 120 | 8 |
| 962-074 | Interact in various work situations | 60 | 4 |
| 962-088 | Exploit the possibilities of application software | 120 | 8 |
| 962-096 | Exploit the possibilities of operating systems using recent technology | 90 | 6 |
| 962-106 | Create and use a database | 90 | 6 |
| 962-116 | Install the hardware and software of a computer | 90 | 6 |
| 962-122 | Manage their time | 30 | 2 |
| 962-135 | Communicate in French | 75 | 5 |
| 962-148 | Manage access to the resources of a network | 120 | 8 |
| 962-157 | Install the shareable resources of a network | 105 | 7 |
| 962-166 | Exploit the possibilities of telecommunications facilities | 90 | 6 |
| 962-173 | Manage their careers | 45 | 3 |
| 962-186 | Troubleshoot a computer problem | 90 | 6 |
| 962-194 | Optimize the performance of a computer | 60 | 4 |
| 962-205 | Provide technical support at a telephone help desk | 75 | 5 |
| 962-218 | Ensure the proper operation of computers in the workplace | 120 | 8 |
| 962-228 | Provide service to clients in the workplace | 120 | 8 |
* * *
Note: This program is offered in French under the following name and number:
5229 - Soutien informatique
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